IT Support Officer

1 week ago

Sydney, New South Wales, Australia Pet Circle Full time
About the Role

We are seeking a highly skilled IT Support Officer to join our team at Pet Circle. As a key member of our IT department, you will be responsible for providing exceptional support to our Eastern Creek Fulfilment Centre and Sydney CBD Head Office.

Key Responsibilities
  • Provide onsite IT support for the Eastern Creek Fulfilment Centre, ensuring the effective management of local technology, including Windows PCs, Ubuntu PCs, handheld PDA devices, the LAN, and various VC facilities.
  • Assist in providing remote support to the wider business, including users based in AU, NZ, and PH, as well as additional Fulfilment Centres in Perth and Brisbane.
  • Manage the efficient onboarding and off-boarding of Pet Circle staff, as well as the management of all hardware, from maintenance to warranty servicing.
  • Assist in the implementation of supply chain automation hardware and provide ongoing support for these devices.
Requirements
  • Tertiary qualification in IT or comparable experience.
  • Previous support experience across Google Workspace, Atlassian, and Slack as core applications.
  • Previous network experience, particularly in managing a small to medium local network, especially wireless infrastructure.
  • Troubleshooting issues and providing timely outcomes, with experience supporting multiple OS platforms, including Windows, Apple, Ubuntu, and Android.
  • Hands-on experience with hardware troubleshooting and asset management.
What We Offer

We offer a collaborative and caring work environment, with a focus on employee development and wellbeing. You will have access to learning tools, stretch projects, and opportunities for internal mobility. We also offer a range of benefits, including pet-related discounts and charity volunteer days.

We are committed to diversity and inclusion, and we welcome applications from candidates from all backgrounds. If you are passionate about IT and want to join a dynamic team, please apply for this exciting opportunity.

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