Technical Service Support Coordinator

1 week ago


Brisbane, Queensland, Australia Getinge Australia Pty Ltd Full time
About the Role

We are seeking a highly skilled Technical Service Support Coordinator to join our team at Getinge Australia Pty Ltd. This is an exciting opportunity for someone who is passionate about providing exceptional customer service and support.

Job Description

The successful candidate will be responsible for reviewing, creating, and maintaining service contracts; processing service invoicing and financial disputes; and creating and maintaining service reporting across Australia and New Zealand. Reporting to the Contracts and Invoicing Team Leader, this role can be based in our Adelaide or Brisbane office.

Key Responsibilities:
  • Creation of service contract quotes and proposals
  • Creation and maintenance of service contracts within SAP
  • Providing reporting through Excel and Power BI
  • Review and process invoicing of service work orders
  • Attending to all invoicing disputes and accounts receivable queries
  • Responding to customer enquiries via phone and email in a timely manner
Requirements

To be successful in this role, you will require:

  • A knowledge of sales and invoicing of contracts
  • Well-developed analytical skills
  • Commercial awareness and sound financial and business acumen
  • The ability to plan and manage time effectively, with multiple tasks at any given time
  • The ability to work collaboratively with colleagues
  • Demonstrated expertise with Microsoft Windows operating system, MS Office applications
  • Excellent interpersonal and communication skills with internal and external customers
  • Experience with using SAP (desirable, not essential)
About Us

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity, and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity.

What We Offer

In return for your hard work and dedication, we offer a competitive salary range of $70,000 - $90,000 per annum, depending on experience, as well as access to ongoing training and development opportunities.



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