Support Coordination Service Delivery Lead

4 days ago

Perth, Western Australia beBeeoperations Full time
Operations Manager - Support Coordination Job Description

We are seeking an experienced Operations Manager to join our team and lead the delivery of a high-quality Support Coordination service. The successful candidate will report to the CEO and work in partnership with the General Manager: Support Coordination Clinical Practice, to provide leadership for the delivery of a highly efficient Support Coordination service.

  • Job Summary:

The Operations Manager will be responsible for ensuring that our organization delivers a high-quality service that facilitates positive client outcomes, whilst operating sustainably. This includes developing and implementing strategies to assess and enhance process efficiencies, optimizing caseload management, and refining the measurement and reporting of key performance indicators (KPIs).

The ideal candidate will have a tertiary qualification in a relevant field and experience managing complex services with diverse clients. They will possess effective people leadership skills, including managing workplace culture, performance, complaints, and concerns. Additionally, they will have a strong understanding of the NDIS industry, legislation, regulations, standards, and trends.

About the Role:

  • Lead the development and implementation of strategies to enhance process efficiencies and optimize caseload management.
  • Refine the measurement and reporting of key performance indicators (KPIs) to ensure alignment with organizational goals.
  • Collaborate with the General Manager: Support Coordination Clinical Practice to develop and implement business plans and organizational responses to legislative and regulatory reforms.
  • Foster a culture of continuous improvement and organizational development across service areas.
  • Deliver sustained growth through service expansion and diversification.

About You:

  • Tertiary qualification in a relevant field.
  • Experience managing complex services with diverse clients.
  • Effective people leadership skills, including managing workplace culture, performance, complaints, and concerns.
  • Strong understanding of the NDIS industry, legislation, regulations, standards, and trends.
  • Strong data analysis and interpretation skills, preferably with high proficiency in Microsoft Excel.
  • Excellent communication skills, experienced in consulting with people with disabilities, their families, and other providers.

What We Offer:

  • A flexible, supportive, and friendly team environment.
  • The opportunity to help people with disability live independent and fulfilling lives.
  • Ongoing training, career progression, and professional development opportunities.
  • A range of benefits, including discounts at major retailers and corporate health insurance rates.
  • A comprehensive Employee Assistance Program.

  • Specialist Support Coordinator

    3 days ago

    Perth, Western Australia Ark Support Coordination Full time $104,000 - $130,878 per year

    Company DescriptionArk Support Coordination is a social work-based organization focusing on supporting individuals with disabilities within the NDIS framework. The team has extensive experience in providing support to those with complex support needs, including those facing challenges such as justice system involvement, hospital discharges, child protection,...

  • NDIS Support coordinator

    6 days ago

    Perth, Western Australia Clarity Support Coordination Full time $60,000 - $80,000 per year

    About UsHere at Clarity Support Coordination Perth Pty Ltd, we are committed to empowering people with disabilities to live meaningful, independent, and fulfilling lives. We provide personalised, compassionate, and professional support services that put participants and their families at the centre of everything we do.About the RoleWe are seeking a...

  • NDIS Specialist Support Coordinator

    6 days ago

    Perth, Western Australia Specialist Support Coordination Services Full time $60,000 - $80,000 per year

    Position Available:NDIS Specialist Support CoordinatorAre you a Physiotherapist, Occupational Therapist or Registered Nurse seeking a change in pace? Looking to step away from the treatment room but still make a meaningful impact? Join our team as a Specialist Support Coordinator / Clinical Case Manager and take your career in an exciting new directionSSCS...

  • Delivery Coordinator

    3 days ago

    Perth, Western Australia beBeeCustomer Service Full time $55,000 - $62,500

    Job Overview:This is a permanent full-time position that involves working in a supportive team environment. The successful candidate will be responsible for coordinating customer deliveries and providing ongoing support to the sales manager by organizing various duties while liaising between internal departments.Delivering exceptional customer service to...

  • Course Coordinator For Diploma Of Community Services

    3 days ago

    Perth, Western Australia Lead College Full time

    Institute of Science Management & Technology **is seeking an experienced Course Coordinator for Diploma of Community Services** who will be responsible from student commencement through to completion. This is a continuing full time (Monday to Friday) role.As the Course Coordinator, you will be able to deliver proficient and operative academic services in the...

  • Service Delivery Coordinator

    4 days ago

    Perth, Western Australia Baker Hughes Full time

    **Service Delivery Coordinator (Drilling Services)****Would you like to take ownership of a team delivering service to our customers?****Are you passionate about optimizing client's drilling program?****Join a team that delivers essential services**Our Drilling services Team provides industry-leading products and services that optimize the extraction,...

  • Service Delivery Coordinator

    1 day ago

    Perth, Western Australia Baker Hughes Company Full time

    **Background**Our Oilfield Services business provides intelligent, connected technologies to monitor and control our customers' energy extraction assets. Our team provide technical expertise to meet client expectations in the provision and management of production chemicals and associated services, as applied to oil and gas production and processing. We...

  • Service Delivery Coordinator

    3 days ago

    Perth, Western Australia Baker Hughes Full time

    **Service Delivery Coordinator - Well Intervention****Do you enjoy being part of a team that ensures the highest safety and quality?****Do you enjoy leading a team that provides a high-quality of service to customers?****Partner with the best**As a Service Delivery Coordinator - Well Intervention, you'll ensure flawless execution, on-time delivery and...

  • Service Delivery Lead

    3 days ago

    Perth, Western Australia beBeeDelivery Full time $120,000 - $170,000

    Job Title:SERVICE DELIVERY LEADWe are seeking a skilled and experienced Service Delivery Lead to join our team. In this critical role, you will be responsible for overseeing and managing all aspects of service delivery, including contract management, customer relationship building, and team coordination.Lead a high-performing team of service professionals to...

  • Service Delivery Lead

    2 days ago

    Perth, Western Australia beBeeEngineering Full time $110,000 - $140,000

    Leadership Role:We are seeking a highly skilled Lead Service Engineer to guide our team in delivering exceptional service to clients. The successful candidate will be responsible for leading and supporting a team, fostering a culture of safety, collaboration, and continuous improvement.Key Responsibilities:Oversee team performance, recruitment, and...