Lead Customer Success Professional
6 days ago
We're transforming the legal landscape by combining AI with an enterprise-grade platform and deep domain expertise.
About this RoleThis is a unique opportunity to build a generational company at an inflection point. With 500+ customers in 50+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category.
Key Responsibilities- Owning value realization for customers, helping define the future of legal work at top enterprises and leading law firms.
- Acting as a trusted expert and guide customers through integrating AI into daily workflows.
- Helping customers identify use cases for our platform and transform the practice of law.
- Deeply integrating our platform into customer business processes and workflows, building lasting relationships and partnering with account executives.
- 3-4+ years in customer-owning roles at tech or SaaS platforms.
- Adapting seamlessly in the face of high-speed change and growth.
- Strategic planning, revenue-based prioritization.
- Managing customer-facing projects and timelines.
- Running in-person meetings with executives.
- Mapping an organization and influencing stakeholders.
- Driving key customer metrics and outcomes.
- Owning a revenue, expansion, and renewal target.
- Demonstrating a strong point of view and proactive self-management.
- Working cross-functionally with product and sales teams.
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