Customer Success Lead

4 days ago

Sydney, New South Wales, Australia beBeeSuccess Full time $180,000 - $230,000

Job Description:

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As a Customer Success Manager, you will lead a high-performing team of 6-8 customer success managers and 2-3 customer success associates in the AECO industry.

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Your team will engage directly with customers to build and execute customer success plans, ensuring maximum value is realized from their investment in Autodesk solutions.

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The ideal candidate will have 5+ years of experience in customer success, sales, or account management, with a proven track record of building and driving high-performing teams.

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You will be responsible for hiring, managing, mentoring, coaching, and developing your team members.

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You will work closely with regional country leaders to ensure that within each country, customer success managers have the local support needed to drive highly successful customer engagements.

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This includes partnering with sales, technical sales, technical advisory, and other teams to ensure customer value and growth.

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The manager will continually develop the team's skills in having outcome- and value-based engagements with customers, and constantly measure and document the team's impact.

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You will also drive and mentor the team to build, manage, and execute quality customer success plans.

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Candidates must be highly motivated, tenacious self-starters with a track record of building, motivating, and driving high-performing customer success teams.

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We are looking for someone who truly believes in the role of customer success, value, and ROI-based account management, and embraces a 'when our customers win, then we win' mindset.

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Required Skills and Qualifications:

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  • 5+ years of experience in customer success, sales, or account management">
  • Proven track record of building and driving high-performing teams">
  • Hiring, managing, mentoring, coaching, and developing team members">
  • Outcome- and value-based engagements with customers">
  • Measuring and documenting team's impact">
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Benefits:

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We offer a dynamic work environment where you can make a real impact on our customers' success.

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You will have the opportunity to work with a talented team of professionals who share your passion for customer success.

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We are committed to helping our employees grow and develop their careers.

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Others:

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We are an equal opportunities employer and welcome applications from all qualified candidates.

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