Enterprise Partnership Manager

1 week ago

Manly West, Queensland, Australia beBeeEnterprise Full time $100,000 - $140,000
Job Title: Enterprise Partnership Manager

As an experienced Enterprise Partnership Manager, you will play a pivotal role in building and maintaining strong partnerships with enterprise clients, driving business outcomes, and ensuring customer satisfaction.

We are seeking a skilled professional who can own the post-sales lifecycle for their client portfolio, drive adoption, retention, and satisfaction. You will partner with cross-functional teams to implement digital shelf programs, drive transformation, and run strategic business reviews with senior stakeholders.

Key Responsibilities:

  • Own the post-sales lifecycle for your client portfolio, ensuring strong adoption, retention, and customer satisfaction.
  • Partner with digital, ecommerce, and brand teams to implement digital shelf programs and drive transformation.
  • Run strategic business reviews with senior stakeholders to demonstrate value, progress, and opportunities.
  • Guide clients through change management processes and position yourself as a trusted advisor.
  • Capture feedback, surface enhancement requests, and collaborate with product, sales, and customer success teams.
  • Support team knowledge-sharing and mentor younger team members when needed.

Requirements:

  • 3+ years' experience in a CSM, Technical Account Manager, or similar post-sales role in a SaaS environment.
  • A track record of managing enterprise clients and navigating complex stakeholder environments.
  • Experience in (or working closely with) the FMCG, liquor, media, or brand/ecommerce side of business.
  • Strong communication and negotiation skills.
  • Ability to manage expectations, deliver on commitments, and adapt to change.
  • Experience with media platforms is a plus.
  • Team player who's happy to collaborate with peers in Customer Success, Sales, and Tech.

If you're looking for your next step in Customer Success and want to work with tech and major brands, we'd love to hear from you.

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