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Senior Client Liaison

3 weeks ago

Manly West, Queensland, Australia beBeeCustomerSuccess Full time $100,000 - $120,000

We are seeking a seasoned professional to lead our post-sales lifecycle for key enterprise clients. The ideal candidate will thrive on building strong partnerships, driving real business outcomes, and ensuring customers get the most out of their platform investment.

Key Responsibilities:
  • Owning the customer relationship life cycle, ensuring strong adoption, retention, and customer satisfaction.
  • Partnering with cross-functional teams to implement digital transformation programs and drive growth.
  • Running strategic business reviews with senior stakeholders to demonstrate value, progress, and opportunities.
  • Guiding clients through change management processes and positioning yourself as a trusted advisor.
  • Capturing feedback, surfacing enhancement requests, and collaborating with product, sales, and customer success teams.
  • Supporting team knowledge-sharing and mentoring younger team members when needed.
Requirements:
  • 3+ years' experience in a CSM or technical role.