Market Research Operations Director

4 weeks ago

Melbourne, Victoria, Australia Roy Morgan Research Full time

Are you looking for a challenging role that allows you to drive high-profile research projects and empower your team to excel?

We are seeking an experienced Operations Manager to join our dynamic team at Roy Morgan Research. As an integral part of our operations team, you will be responsible for managing a decentralized field team, recruiting, training, and supporting interviewers, and identifying operational improvement opportunities.

This is a unique opportunity to work with a renowned market research company, shaping the future of research and making a real impact on Australian society.

Your Key Responsibilities:

  • Manage a decentralized field team, ensuring optimal interviewer coverage for each research project.
  • Recruit, train, and support interviewers, providing ongoing guidance with the assistance of the Head of Field Operations and internal project teams.
  • Develop and enhance training materials, implement training for interviewers to ensure high-quality data collection, and maintain regular communication with project staff, senior management, and other field staff.
  • Provide accurate reporting on project budgets, KPI targets, and progress for key stakeholders.

What You Bring:

  • At least 3-5 years of field management experience.
  • A positive, motivating attitude, excellent verbal and written communication skills, and a collaborative approach to teamwork.
  • Strong organizational abilities, capable of managing multiple priorities simultaneously, and competency in Microsoft Office tools (Word, Excel, PowerPoint, and Outlook).

Salary: $80,000 - $120,000 per annum, depending on experience, plus benefits package.

About Roy Morgan Research:

We are Australia's most renowned and trusted market and social research company, offering a competitive rewards package, career progression opportunities, and a vibrant work culture. Our team members enjoy a range of benefits, including a salary sacrifice scheme, annual flu vaccine, and funded Employee Assistance Program (EAP) for you and your family.

Culture and Diversity:

We celebrate diversity in all its forms and believe that diverse perspectives enrich our business and make us stronger. We welcome applicants from diverse backgrounds and community groups, including Aboriginal and Torres Strait Islander peoples. Join our inclusive workplace culture that reflects the vibrant tapestry of our community.

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