Operations Director

3 weeks ago

Melbourne, Victoria, Australia Roy Morgan Research Full time
Unlock Your Potential as an Operations Manager at Roy Morgan Research

At Roy Morgan Research, we're seeking a talented Operations Manager to join our dynamic team. As a key member of our operations team, you'll play a crucial role in shaping the success of our research projects and making a tangible difference in people's lives.

About the Role:
  • Manage a decentralized field team, ensuring optimal interviewer coverage for each research project.
  • Recruit, train, and support interviewers, providing ongoing guidance with the assistance of the Head of Field Operations and internal project teams.
  • Develop and enhance training materials, implement training for interviewers to ensure high-quality data collection.
  • Provide accurate reporting on project budgets, KPI targets, and progress for key stakeholders.
  • Collaborate with internal teams to oversee the production and distribution of field materials.
Your Key Responsibilities:

You'll be responsible for:

  1. Managing workforce allocation to ensure optimal interviewer coverage for each research project.
  2. Identifying operational improvement opportunities and resolving any issues or queries promptly.
  3. Maintaining regular communication with project staff, senior management, and other field staff to ensure well-planned and managed projects.
  4. Providing accurate reporting on project budgets, KPI targets, and progress for key stakeholders.
  5. Managing field logistics and administrative tasks, including scheduling, onboarding/offboarding, training, and performance tracking.
About You:

To succeed in this role, you'll need:

  • At least 3-5 years of field management experience.
  • A positive, motivating attitude and excellent verbal and written communication skills.
  • Strong organizational abilities, capable of managing multiple priorities simultaneously.
  • Experience leading and managing a team, preferably in a dispersed or field-based setting.
What We Offer:

We believe in investing in our team members' growth and well-being. When you join us, you can expect:

  • A competitive salary package: $85,000 - $110,000 per annum (dependent on experience), plus corporate discounts on health insurance, MYKI passes, and entertainment events.
  • Career progression opportunities: As a high-performing individual, you'll have excellent opportunities to advance in the field or operations management.
  • Vibrant work culture: Experience the energy and camaraderie of our close-knit team of established market research professionals.
  • Meaningful benefits: Your well-being matters to us. Enjoy annual flu vaccinations, funded Employee Assistance Programs, and regular company social events.

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