Supporter Engagement Coordinator

2 weeks ago

Brisbane, Queensland, Australia beBeeCare Full time $84,920 - $94,970

**Job Opportunity:**

A unique role has become available for a Supporter Care Specialist to join our purpose-built offices in Newstead.

As the healthcare needs of Queenslanders grow, so does the role of this organization.

This organisation is an iconic Queensland fundraising and philanthropic institution, committed to providing exceptional care through health, education and research.

It meets a profoundly satisfying mission to improve the health and wellbeing of our community and to continue the tradition of care and compassion.

The organisation helps to underpin an extensive network of hospitals across Queensland, a world-class research institute and a nationally accredited education provider.

**Key Responsibilities:**

  • Develop and implement process improvements where supporter insights and feedback are sought, captured, and used to develop and enhance programs
  • Assist program managers in delivering supporter engagement activities to enhance and recognise supporter philanthropy e.g., thanking donors for their generous donations, responding to fundraising event questions, clarifying supporter information with lottery supporters
  • Assist program managers to test and refine lottery or fundraising strategies e.g., seek supporter feedback on new product design or test telemarketing scripting
  • Other administration duties as required
  • Conduct outbound and follow-up calls to engage and build relationships with participants, high-value donors, and lottery VIPs—offering personalised service and recognising their support

**Requirements:**

  • Exceptional verbal and written communication skills
  • A proactive and solutions-focused mindset
  • The ability to think strategically delivering results while bringing energy, initiative, and care to every supporter interaction
  • Extensive experience in customer service or contact centre environments, with a solid grasp of customer care principles, key metrics, systems, and best-practice processes
  • A continuous improvement approach, listening to supporter feedback, always seeking new ways to refine workflows, uplift engagement, and improve outcomes
  • Customer centric approach - innate ability to view and test what we are doing through a

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