Front Office Operations Manager

6 days ago

Darwin, Northern Territory, Australia beBeeService Full time $55,000 - $65,000
Job Summary

We are seeking an experienced Front Office Supervisor to join our team. In this role, you will be responsible for supervising daily front office operations, ensuring smooth arrivals, departures, and guest enquiries.

You will lead by example in delivering exceptional guest service, embodying a culture of excellence and values that promote customer satisfaction.

This is an opportunity to work in a fast-paced environment, leading a team of professionals who are dedicated to providing outstanding service to our guests.

Your key responsibilities will include:

  • Supervising the Front Office team to ensure seamless day-to-day operations.

  • Leading by example in delivering exceptional guest service and promoting a positive work culture.

  • Assisting with the training, coaching, and empowerment of Front Office team members.

  • Ensuring compliance with hotel policies, procedures, and brand standards.

  • Handling guest complaints and special requests professionally and efficiently.

  • Supporting financial performance by adhering to cash handling and accounting procedures.

  • Promoting offers, services, and facilities to guests.

  • Maintaining a safe and healthy work environment, supporting environmental initiatives.

Requirements

To be successful in this role, you will need:

  • Minimum 1-2 years' experience in Front Office operations, preferably in a supervisory role.

  • Hospitality qualifications and strong computer/system skills.

  • Excellent communication, interpersonal, and leadership skills.

  • Ability to work a flexible roster, including weekends and public holidays.

  • Multicultural awareness and a passion for delivering outstanding guest service.

  • Strong personal integrity, initiative, and the ability to work independently.

What We Offer

We offer a competitive salary package, opportunities for career growth and development, and a supportive work environment.

Our team is passionate about delivering exceptional guest service and we are committed to fostering a diverse and inclusive workplace.

We encourage applications from people of all backgrounds, experiences, and identities.

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