Senior Team Lead

3 days ago

Tamworth, New South Wales, Australia beBeeLeadership Full time $150,000 - $200,000
Job Title: Senior Team Lead - Service ExcellenceJob Summary:The role of the Service Delivery Manager is a senior leadership position that involves overseeing the onboarding process of accountants onto QuickBooks. The objective is to deliver an exceptional experience that drives customer satisfaction and loyalty.Key Responsibilities:
  • Develop and execute strategy for service delivery excellence, working closely with internal stakeholders to drive customer retention.
  • Lead and manage a team to provide technical support as well as post-sale migration services for accountant clients onto the QuickBooks platform.
  • Identify growth opportunities and communicate them to the leadership team, leading business transformation projects.
  • Hire and develop a team that builds innovative solutions to address customer problems.
Requirements:
  • Experience in service delivery leadership, ideally in a similar industry or market.
  • Strong understanding of QuickBooks platform and its capabilities.
  • Ability to analyze complex issues and develop effective solutions.
  • Excellent communication and leadership skills.

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