Dedicated Customer Service Representative

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $95,000 - $135,000
Customer Support Expert Role

We are seeking a dedicated and skilled customer support expert to provide exceptional assistance to our clients. As part of our team, you will be responsible for delivering top-notch support and education, ensuring that our customers get the most out of our product.

About the Job

As a customer support specialist, you will become an expert in our product features and best practices. You will work closely with our global teams to provide prompt and effective support, ensuring that our customers have a positive experience using our platform.

Your key responsibilities will include:

  • Becoming proficient in our product's features and functionality
  • Providing technical support and troubleshooting assistance to customers
  • Educating customers on the best practices for using our product with their team
  • Helping improve customer support efficiency by analyzing key metrics and implementing solutions
Requirements

To succeed in this role, you will need:

  • Excellent written and communication skills in English
  • A genuine passion for making customers feel happy and understood
  • Natural troubleshooting skills and curiosity to learn every day
  • Tenacious work ethic and relentless attention to detail
  • Deep sense of empathy for technology users
  • Prior B2B customer support experience
  • Proficiency with our product
  • Experience/Interest in Terminal/iTerm, GitHub, or Zendesk
  • Knowledge of iOS and Android mobile platforms
  • Demonstrated curiosity about AI tools and emerging technologies
About Us

At our company, we believe in supporting people to do their best work and thrive. We value transparency, inclusion, and technology that is a force for positive change.

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