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Technical Integration Specialist
2 weeks ago
This role offers a unique opportunity to accelerate customer success by developing scalable resources and integrating AI technology.
Job Description- The ideal candidate will possess a blend of technical skills and customer-focused expertise, helping customers integrate Luminance solutions seamlessly.
- This role involves creating reusable toolkits, APIs, SDKs, and comprehensive documentation to meet developers' needs.
The Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems.
Responsibilities- Collaborate with cross-functional teams to deliver effortless technical integration experiences.
- Act as a technical expert on Luminance's platform, advising sales teams on integration benefits and solutions.
- Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly.
- Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience.
- Create and maintain comprehensive customer-facing API documentation and other technical resources to support developers effectively.
- Work with Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
- Continuously gather feedback from developers to improve tools, documentation, and integration processes.
To succeed in this role, you will require:
- A Bachelor's or Master's Degree in Computer Science, Software Engineering, or a related technical field, with a strong academic record.
- Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such as APIs, SDKs, and documentation.
- Experience of Full Stack Web development and Cloud Architecture is highly desirable.
- Demonstrable Experience with JavaScript, NodeJS, Python, or equivalent frameworks/languages.
- Excellent interpersonal and communication skills, both verbal and written.
- Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
- Highly detail-oriented with a problem-solving attitude.
- Ability to work in an innovative and fast-paced environment while delivering to deadlines.
- Organized with excellent time management skills and the ability to prioritize effectively.
- Prior experience in a customer-facing technical team, focused on collaborating with developer/technical personas.
