Home Claims Officer
1 month ago
We are seeking a skilled and dedicated Home Claims Officer to join our team at Youi's Sunshine Coast HQ.
About the Role:As a Home Claims Officer, you will play a critical role in delivering exceptional customer service and ensuring that our clients have a positive and memorable claims experience. You will be responsible for managing your own portfolio of claims, processing claims from start to finish, and providing exceptional problem-solving and communication skills to resolve complex issues.
Key Responsibilities:- Manage your own portfolio of claims and ensure timely resolution
- Process claims from start to finish, including communication with customers and service providers
- Utilize exceptional problem-solving skills to resolve complex claims issues
- Be a direct point of contact for customers, service providers, and assessors to ensure smooth claim processing
- A Monday to Friday role with a great work-life balance
- 22 days annual leave, plus volunteer leave and annual salary reviews
- Career progression opportunities and paid induction training
- Onsite amenities, including a barber, brow bar, and massage
- Free use of the Youi bicycle fleet and games room
- Access to fitness classes, including boxing, Pilates, and yoga
- Free skin checks, flu jabs, and wealth mastery sessions
- Onsite car detailing service and discounted insurance products
- Exceptional verbal and written communication skills
- Experience in administration with high attention to detail
- Strong problem-solving skills and sound decision-making capabilities
- Familiarity with case or portfolio management is a plus
If you are passionate about delivering exceptional customer service and have the skills and experience to succeed in this role, we encourage you to apply now.
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