Home Claims Officer

1 month ago


Sunshine, Australia Youi Full time
Job Title: Home Claims Officer

We are seeking a skilled and dedicated Home Claims Officer to join our team at Youi's Sunshine Coast HQ.

About the Role:

As a Home Claims Officer, you will play a critical role in delivering exceptional customer service and ensuring that our clients have a positive and memorable claims experience. You will be responsible for managing your own portfolio of claims, processing claims from start to finish, and providing exceptional problem-solving and communication skills to resolve complex issues.

Key Responsibilities:
  • Manage your own portfolio of claims and ensure timely resolution
  • Process claims from start to finish, including communication with customers and service providers
  • Utilize exceptional problem-solving skills to resolve complex claims issues
  • Be a direct point of contact for customers, service providers, and assessors to ensure smooth claim processing
What We Offer:
  • A Monday to Friday role with a great work-life balance
  • 22 days annual leave, plus volunteer leave and annual salary reviews
  • Career progression opportunities and paid induction training
  • Onsite amenities, including a barber, brow bar, and massage
  • Free use of the Youi bicycle fleet and games room
  • Access to fitness classes, including boxing, Pilates, and yoga
  • Free skin checks, flu jabs, and wealth mastery sessions
  • Onsite car detailing service and discounted insurance products
Requirements:
  • Exceptional verbal and written communication skills
  • Experience in administration with high attention to detail
  • Strong problem-solving skills and sound decision-making capabilities
  • Familiarity with case or portfolio management is a plus

If you are passionate about delivering exceptional customer service and have the skills and experience to succeed in this role, we encourage you to apply now.


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