Home Claims Officer
4 weeks ago
We are seeking a skilled and dedicated Home Claims Officer to join our team at Youi. As a key member of our claims resolution team, you will play a vital role in delivering exceptional customer service and ensuring that our clients receive a positive and memorable claims experience.
Key Responsibilities:
- Manage a portfolio of claims from start to finish, ensuring timely and effective resolution.
- Provide exceptional customer service, communicating clearly and empathetically with clients to understand their needs and concerns.
- Utilize problem-solving skills to resolve complex claims issues, working collaboratively with internal stakeholders and external service providers.
- Be a direct point of contact for customers, service providers, and assessors, ensuring seamless communication and efficient claim processing.
What We Offer:
- A Monday-to-Friday role with a great work-life balance.
- 22 days of annual leave, plus volunteer leave and annual salary reviews.
- Career progression opportunities, with a focus on promoting from within.
- Paid induction training and ongoing career development.
- A range of employee benefits, including onsite amenities and discounts on insurance products.
If you are a customer-focused individual with strong problem-solving skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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