Home Claims Officer

4 weeks ago


Sunshine Coast, Australia Youi Full time
Home Claims Officer

We are seeking a skilled and dedicated Home Claims Officer to join our team at Youi. As a key member of our claims resolution team, you will play a vital role in delivering exceptional customer service and ensuring that our clients receive a positive and memorable claims experience.

Key Responsibilities:

  • Manage a portfolio of claims from start to finish, ensuring timely and effective resolution.
  • Provide exceptional customer service, communicating clearly and empathetically with clients to understand their needs and concerns.
  • Utilize problem-solving skills to resolve complex claims issues, working collaboratively with internal stakeholders and external service providers.
  • Be a direct point of contact for customers, service providers, and assessors, ensuring seamless communication and efficient claim processing.

What We Offer:

  • A Monday-to-Friday role with a great work-life balance.
  • 22 days of annual leave, plus volunteer leave and annual salary reviews.
  • Career progression opportunities, with a focus on promoting from within.
  • Paid induction training and ongoing career development.
  • A range of employee benefits, including onsite amenities and discounts on insurance products.

If you are a customer-focused individual with strong problem-solving skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.


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