Home Claims Officer

1 month ago


Sunshine, Australia Youi Full time
Job Title: Home Claims Officer

As a Home Claims Officer at Youi, you will play a vital role in delivering exceptional customer service and ensuring that our clients have a positive and memorable claims experience.

Key Responsibilities:
  • Manage a portfolio of claims from start to finish, providing timely and effective resolution to our customers.
  • Utilize exceptional problem-solving and communication skills to resolve complex claims issues and ensure customer satisfaction.
  • Collaborate with internal stakeholders, including service providers and assessors, to ensure seamless claim processing.
  • Develop and maintain strong relationships with customers, providing regular updates and ensuring their needs are met.
Requirements:
  • Exceptional verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Experience in administration, with a strong attention to detail and ability to manage multiple priorities.
  • Strong problem-solving skills and sound decision-making capabilities, with the ability to work independently and as part of a team.
  • Familiarity with case or portfolio management is an advantage.
What We Offer:
  • A Monday-to-Friday role with a great work-life balance.
  • 22 days of annual leave, plus volunteer leave and annual salary reviews.
  • Career progression opportunities, with a focus on promoting from within.
  • Paid induction training and ongoing career development.
  • A range of employee benefits, including onsite amenities and discounts on insurance products.

We're looking for a motivated and customer-focused individual to join our team. If you're passionate about delivering exceptional customer service and have a strong attention to detail, we encourage you to apply.


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