Veterinary Client Liaison

4 weeks ago


Glen Waverley, Victoria, Australia Animal Referral Hospital Full time

Job Summary

We are seeking a highly skilled and experienced Client Services Representative to join our team at Animal Referral Hospital.

About the Role

This is a busy role that requires exceptional customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

  • Provide exceptional customer service to clients, staff, and referring veterinarians
  • Answer telephones and respond to internal and external email communications
  • Schedule appointments and maintain accurate client files
  • Organize post and couriers, and accept and finalize payments
  • Accurately reconcile daily accounts

Requirements

  • Initiative and adaptability, with the ability to multitask and work in a proactive manner
  • Attention to detail and strong time management skills
  • Professional levels of communication, written and oral
  • Ability to work well within a team and be reliable and flexible
  • A calm and empathetic approach to work

What We Offer

Our team offers a fun and supportive work environment, above award wage, and the opportunity to work closely with our specialty departments.



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