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Veterinary Client Liaison

1 month ago

Glen Waverley, Victoria, Australia Greencross Vets Full time

Job Title: Client Services Representative

Job Summary:

We are seeking a highly skilled and experienced Client Services Representative to join our team at Greencross Vets. As the face of our practice, you will be responsible for providing exceptional customer service to clients, staff, and referring veterinarians.

Key Responsibilities:

  • Provide exceptional customer service to clients, staff, and referring veterinarians
  • Answer telephones and respond to internal and external email communications
  • Schedule appointments and maintain accurate client files
  • Organize post and couriers, and accept and finalize payments
  • Accurately reconcile daily accounts

Requirements:

  • Initiative and adaptability to multitask and work in a fast-paced environment
  • Attention to detail and strong organizational skills
  • Professional levels of communication, written and oral
  • Ability to work well within a team and provide excellent customer service
  • Reliability and flexibility to work in a dynamic environment

About Us:

Greencross Vets is a leading veterinary practice providing high-quality care to pets and their owners. We are committed to delivering exceptional service and building strong relationships with our clients and staff.