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Device Care Centre Team Member

2 months ago

Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Device Care Centre Team Member to join our team. As a key member of our Device Care Centre, you will be responsible for ensuring the quality and accuracy of customer devices.

Key Responsibilities
  • Conduct thorough diagnostics and quality control on mobile phones and other devices to ensure they meet our high standards.
  • Utilize our systems to data wipe mobile phones and other devices, ensuring customer data is protected.
  • Work collaboratively with the wider DCC Team to ensure SLAs, KPIs, and deadlines are met.
  • Participate in monthly audits to ensure compliance with our quality standards.
  • Provide feedback to Team Leaders on any issues or delays on the DCC floor for timely resolution.
  • Prepare shipments for outbound and ensure accurate labelling, documentation, and verification of processing services.
Requirements
  • Previous experience in a similar role or in an admin environment would be advantageous.
  • Strong computer literacy and administration skills.
  • Ability to work in a deadline-driven environment and maintain high standards while maximizing productivity.
  • Strong attention to detail and ability to understand and follow technical instructions.
  • Ability to learn and adapt to new software systems and processes.
What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

At Assurant, we celebrate diversity and inclusion, and we are committed to creating a workplace that reflects the communities we serve.