Senior Operations Manager
3 days ago
Drive excellence in retirement living communities across a geographically dispersed region.
- Provide executive oversight to ensure alignment with strategic goals and performance objectives
- Lead Village Managers to deliver exceptional resident experiences and foster a culture of empowerment and engagement
- Drive financial performance through effective budget management, cost optimization, and strategic planning
- Champion resident satisfaction, using insights to improve NPS scores and deliver service excellence
- Ensure compliance with industry legislation, accreditation standards, and quality frameworks
- Collaborate across contracts, sales, marketing, property, and support services to achieve strategic and financial targets
About You
- Tertiary qualifications in Business, Finance, Health, or a related field or equivalent experience
- Proven leadership in operational management within complex organisations
- Strong financial acumen, with experience managing complex budgets and driving financial governance
- Demonstrated success in leading organisational change and embedding a culture of continuous improvement
- Ability to navigate ambiguity and competing priorities with sound judgment and strategic focus
- A passion for service excellence and a resident-first mindset
- Exceptional communication, negotiation, and stakeholder engagement skills
We Offer
- Mix of office-based work and working from home
- A work culture that values you and invests in your career
- Salary packaging options and tax benefits available
- Mobile phone and laptop provided
- Options for additional purchased leave
- Employee Assistance Program for you and your family
- Private health insurance discounts
About Us
We are a not-for-profit organisation dedicated to enabling, celebrating, and supporting the health, happiness, and wellbeing of older people. We work together with our customers and their families to provide holistic, best-practice care that evolves as needs change. Our exceptional teams support more than 130,000 people to live independently at home for longer, and across our retirement living villages and residential aged care communities.
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