Chief Service Delivery Officer

2 weeks ago

Ryde, Australia beBeeOperations Full time $150,000 - $200,000

Job Title: Operations Manager

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  • Lead playout and content operations, including workflows, demand and capacity management and scheduling for operations, incident, and problem management, change request/release management and knowledge management.
  • Lead first and second line technical support, including equipment maintenance and upgrades, working with technology team and other teams, locally and internationally, to ensure strong and effective support for operations.
  • Promote a strong and pervasive culture of quality customer service and continuous improvement in the department, delivering exceptional experiences for customers, their viewers and fans.
  • Enable a culture of excellence and collaboration.
  • Ensure successful delivery of services and SLAs, and leading regular performance reviews with clients.
  • Build strong and enduring relationships with Clients and all levels.
  • Develop a strong and clear understanding of current and future customer requirements and opportunities to optimise and improve local and end-to-end services and/or processes, and to define and evaluate service performance outcomes.
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Required Skills and Qualifications:

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  • Demonstrable leadership and management skills.
  • Well-developed organisational and problem-solving skills.
  • Ability to build relationships with internal and external stakeholders.
  • Experience of managing large budgets.
  • Effective time management skills.
  • Ability to engage, inspire and influence people.
  • Experience of defining and leading change and service development and improvement.
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Benefits:

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  • The company promotes an inclusive and diverse culture with inclusivity at all levels, ensuring that employees from different backgrounds feel valued and respected.
  • Employees will have ongoing opportunities for professional growth and development, helping them advance their careers.
  • Employees are encouraged to explore new ideas and contribute to the organisation's success.
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Others:

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Candidates who feel they may not meet the experience requirements should call these out in their application. The company is committed to ensuring that those who have an interest in this role receive appropriate training to enable them to develop and be fully effective in this role. Applicants will need to have full working rights within Australia.

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