Service Delivery Specialist

2 weeks ago


Australia beBeeCoordination Full time $110,000 - $140,000

Intake Service Coordinator

This role is responsible for the development, delivery and review of intake services across all customer-facing programs in the organisation.

The key accountabilities include welcoming new customers to service delivery, embedding customer service, and comprehensive assessment and planning to ensure a seamless transition to service delivery.

The successful applicant will have a recognised qualification in human services, demonstrated experience in delivering an intake service, strong interpersonal skills, and knowledge of service agreements.

Able to liaise with internal and external stakeholders, including Support Coordinators, parents and psychologists.

NDIS Workers Screening Check is also a requirement.

  • Main Responsibilities:
  • welcoming new customers to service delivery
  • embedding customer service
  • comprehensive assessment and planning
  • liaising with internal and external stakeholders
  • ensuring quality and safeguarding approach to service delivery

Requirements:

a recognised qualification in human services

demonstrated experience in delivering an intake service

strong interpersonal skills

knowledge of NDIS Plans and service agreements

ability to liaise with internal and external stakeholders

current or willing-to-obtain NDIS Workers Screening Check



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