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ICT Support Specialist
2 weeks ago
This role plays a pivotal part in ensuring customer satisfaction by delivering timely and effective support for ICT issues and service requests.
The Service Desk Analyst will work across various ICT applications, products, and services to ensure seamless delivery and continuous end-user productivity in both clinical and corporate settings.
- Demonstrate exceptional customer service skills by addressing queries and issues promptly, minimizing downtime and ensuring business continuity.
- Balance multiple priorities across inbound calls and ticketing system management while consistently meeting service delivery expectations and timeframes.
- Ensure the secure provisioning of IT accounts and access, adhering to organizational security protocols and approval workflows to safeguard system integrity.
To excel in this position, you will require:
- Proven experience in customer-facing roles, preferably in ICT environments, with a strong focus on user satisfaction and operational efficiency.
- Advanced critical thinking and problem-solving capabilities, with a proactive approach to issue diagnosis and solution implementation.
- A collaborative mindset, working effectively within teams to achieve shared objectives and drive collective success.
