Reliability Excellence Manager

4 weeks ago


Sydney, New South Wales, Australia Macquarie Full time

Transforming service delivery and driving digital innovation, Macquarie is a global financial services leader with 55 years of unbroken profitability. As the Reliability Excellence Manager, you will spearhead a team in fostering a culture of reliability, risk management, and operational excellence.

Join our Banking and Financial Services Reliability Service Management team to contribute to increasing the availability of our products and services while reducing risk.

In this role, you will lead performance-oriented team dynamics, deliver on incident, problem, and change management standards, and provide insights into reliability measurements.

You will work closely with global function, process, and service owners to achieve reimagined service delivery with a focus on resilience, agility, and innovation.

The ideal candidate has experience in major incident management, service reliability, and delivery, as well as commercial acumen and strong collaboration skills.

We are committed to diversity, equity, and inclusion and encourage applicants from all backgrounds to apply.

Key responsibilities:

  • Timely detection, investigation, remediation, and reporting of priority technology incidents
  • Providing insights and analysis of reliability measurements and owning various reliability reporting
  • Supporting initiatives for improvements to incidents and postmortem processes, as well as maintaining an appropriate risk culture

What we offer:

  • A career in technology operations with opportunities for growth and development
  • A competitive salary of $120,000 - $180,000 per year, depending on experience
  • Hybrid working arrangements and access to learning and development opportunities
  • A range of benefits supporting your wellbeing and professional growth


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