Injury Management Professional

2 weeks ago

Wollongong, New South Wales, Australia beBeeCaseManagement Full time $95,000 - $105,000
About the Role

Our organization is seeking a highly skilled and dedicated professional to join our team as a Claims Specialist.

The primary objective of this position is to provide exceptional support to both workers and employers throughout the claims process, ensuring timely access to necessary services that facilitate a safe return to work and aid in injury recovery.

Key Responsibilities

  • Coordinate and provide assistance to our business unit in relation to data quality, claims remediation activities, and support resources during claims migration.
  • Complete daily assessments and authorizations of payments.
  • Manage telephone inquiries in accordance with our guidelines and standards.
  • Provide accurate and comprehensive information regarding claim options, entitlements, obligations, and responsibilities.
  • Offer workers compensation advice to stakeholders, including workers, employers, and providers.
  • Conduct ongoing entitlement reviews for weekly payments and medical expenses.
  • Ensure case management aligns with legislation and compliance guidelines.
  • Proactively implement effective case management strategies to achieve optimal outcomes, prioritizing early sustainable return to work for injured workers while minimizing claim costs.
  • Identify and contribute to opportunities for continuous improvement within processes and practices.

Requirements

  • Previous experience in an administrative capacity or back-of-house business support function.

Culture

We recognize the importance of diversity in our workforce and encourage individuals from diverse backgrounds to apply. Our organization is committed to employee development, enabling the people of NSW to thrive.

About Us

We are dedicated to supporting the people of NSW, fostering confidence and trust to enable our communities to flourish. We strive to simplify complex processes, resulting in better outcomes for individuals and communities. Whether it involves workplace injuries or road accidents, we provide long-term care support to improve quality of life, including facilitating returns to work.

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