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Technical Service Specialist

2 months ago

Macquarie Park, Australia Abbott Full time

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

Job Summary

We are seeking a highly motivated and experienced Field Service Engineer to join our service team based in Sydney, NSW, within the Diagnostic Division. The successful candidate will be responsible for providing technical support and service delivery for allocated accounts in the Northern Region of Australia, with a primary focus on Sydney metro and NSW regional sites.

Key Responsibilities

  • Provide technical support and service delivery for allocated accounts in the Northern Region of Australia.
  • Work closely with the remote support network and resources within Abbott to deliver best-in-class service to our customers.
  • Build strong working relationships with customers and provide excellent communication and interpersonal skills.
  • Conduct root cause analysis and drive positive results for our customers and Abbott.
  • Collaborate with multi-disciplined teams internally and externally to achieve shared goals.
  • Develop technical and professional skills and knowledge through training and education.
  • Travel regionally and interstate to meet customer needs and support the team.

Requirements

  • A relevant tertiary qualification in Electrical Engineering or a related field.
  • Strong methodical and logical thinking skills.
  • Confident interpersonal skills and ability to build strong working relationships with customers.
  • A proven ability to work collaboratively with multi-disciplined teams internally and externally.
  • An eagerness to develop technical and professional skills and knowledge through training and education.
  • A current driver's license and fit-for-purpose vehicle.

About Abbott's Benefits

  • Wellbeing programs.
  • Discounted Shares program.
  • Technical training and professional development opportunities.

Abbott's Commitment to Diversity

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability, and lifestyle.