Senior Business Growth Manager

7 days ago

Waterloo, Australia at Sonder Full time
About the Role

At Sonder, we are committed to delivering timely and effective global support, empowering people to be at their best. We are seeking a Senior Customer Success Manager to join our team, responsible for owning the end-to-end customer journey, from pre-sales through to renewals, for a portfolio of Enterprise customers.


This is a high-profile role that requires a deep understanding of our product and a focus on aligning it with each customer's unique business needs. You will deliver valuable insights and actionable strategies to drive long-term success and ROI.



Key Responsibilities

  • Drive Customer Activation and Adoption

Create and execute initiatives in partnership with customers to drive customer activation and adoption.


Monitor and Analyse Key Performance Indicators

Monitor and analyse key performance indicators to assess customer health and identify areas for improvement.


Develop Customer-Centric Plans

Develop customer-centric plans that highlight data insights, leading to renewals and long-term ROI.


Lead Negotiation and Closure of Renewals

Lead the negotiation and closure of renewals, ensuring seamless transition and ongoing account management.


Execute Onboarding and Account Management

Execute onboarding, manage reporting, address queries and requests with high attention to detail.


Manage Change Effectively

Manage change effectively, providing rationale for changes and partnering with key stakeholders to achieve successful outcomes.


Engage with C-Level Executives

Engage with C-level executives and other key decision-makers to ensure alignment and address their needs effectively.


Lead and Mentor Team Members

Lead and mentor team members to foster a culture of excellence and continuous improvement within the Customer Success team.


Present and Interpret Data

Present and interpret data to drive high levels of customer satisfaction and deliver relevant insights and Customer ROI.



Requirements

  • Minimum 5 Years of Experience

Minimum 5 years of experience in end-to-end SaaS Customer Success Management or consulting experience.


Strong Communication and Problem-Solving Skills

Strong communication, negotiation, and problem-solving skills.


Ability to Interpret Complex Customer Data

Ability to interpret complex customer data, present actionable insights back, and add value to our customers.


Thrives in a Fast-Paced Environment

Thrives in a fast-paced, growth-oriented environment.


Learning Mentality

Learning mentality with constant drive to understand, iterate, and be best in class.



About Sonder

We are a team of passionate professionals dedicated to making a real impact on people's lives. We thrive in a fast-paced, high-performance environment with a strong commitment to our people.


We offer a hybrid and flexible working environment, empowering you to optimise your productivity and work-life balance. Our team is a collaborative, vibrant group of professionals, dedicated to making a real impact on people's lives.



  • Hybrid and Flexible Working Environment

Enjoy the perfect balance of in-office collaboration and work from home flexibility.


Gain Free Access to the Sonder App

Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.


Professional Development Opportunities

We offer $1000 annual contribution as part of your development plan and 2 days of study leave.


Paid Parental Leave

We offer paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers.


Employee Share Option Plan (ESOP)

We participate in an Employee Share Option Plan (ESOP) for you to be a part of Sonder's success.



Join Our Team

We are committed to creating an inclusive and diverse workplace for everyone, offering equal opportunities to all, regardless of race, gender, age, disability, political beliefs, sexual orientation, or any protected status.


All qualified applicants are encouraged to apply and join us in fostering a respectful and empowering environment.

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