Customer Service Ambassador
6 days ago
Hotel Guest Experience Specialist
Accor is currently seeking a Guest Service Agent to join our Front Office team at Novotel Devonport, located in a unique and exciting waterfront location.
As a Guest Service Agent, you will be the first point of contact for guests, providing exceptional service in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously.
Key Responsibilities:
- Provide a warm welcome to guests and ensure a smooth check-in and check-out process
- Anticipate and respond to guest needs, ensuring their stay is comfortable and enjoyable
- Maintain a high level of professionalism and confidentiality when handling guest information
- Communicate effectively with other departments to ensure seamless guest service
- Participate in training and development programs to enhance skills and capabilities
Requirements:
- An energetic, team-focused, and can-do attitude
- Exceptional communication skills, both written and verbal
- High level of computer literacy
- Excellent attention to detail
- Ability to work across a 24/7 roster, including evenings, mornings, and weekends
About Accor:
Accor is a world-leading hospitality group with a diverse ecosystem of more than 45 hotel brands, offering experiences across 110 countries. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion.
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