Careers Case Manager

4 days ago

Geelong, Victoria, Australia beBeeCareer Full time $90,000 - $120,000
About the Role

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support during return-to-work journeys. We foster a learning culture that allows for continual investment in employees ensuring long-term careers here.

The Opportunity

As part of our diverse team, you'll make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has purpose.

This role involves taking ownership of a portfolio of workers' compensation claims, working closely with injured workers, employers, and treating health providers. Your focus will be on guiding and supporting people through their recovery journey, ensuring they receive the care and assistance needed.

Key Responsibilities:

  • Manage a portfolio of workers compensation claims – across Medical Management, RTW and Maximising Capacity teams
  • Demonstrate a service-oriented approach focused on early intervention and interests of workers and employers
  • Implement active and timely strategies to improve recovery and return to work outcomes
  • Provide workers compensation advice to stakeholders such as workers, employers, and providers
  • Assist the worker and employer with the claim process and engage appropriate support services like Mobile Case Management or Occupational Rehabilitation
  • Collaborate with the broader EML Team and WorkSafe to foster positive outcomes for injured workers
About You

You have experience in roles within medical, hospitality, retail, or corporate fields specialising in customer service. You pride yourself on giving an exceptional level of service to customers, willing to go the extra mile. This role thrives on teamwork, collaboration, and communication with others.

Required Skills:

  • Proactive, self-motivated, and able to think on your feet when engaging and managing stakeholders throughout the process
  • Organised with excellent time management
  • Passion for helping others and managing challenging situations
What We Offer

We stand together as equals, promoting diversity and inclusion. EML provides career opportunities and employee benefits including:

Employee Benefits

  • A vibrant, collaborative, innovative team culture
  • Flexibility with opportunity to work from home when fully trained
  • Corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting their professional development and providing generous employee benefits.

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