High-Flying Operations Director
1 week ago
We are seeking a seasoned Operations Director to join our high-performance International Flight Catering team based at Melbourne Airport. As a key member of our leadership team, you will play a crucial role in ensuring the safe and efficient operation of our Unit, maintaining National Standards, Compliance, and Policies.
This strategic role is responsible for:
- Leading day-to-day operational activities and coordinating teams to deliver exceptional service to international and domestic clients.
- Driving efficient utilization of resources to achieve Service Delivery targets, meet Customer SLAs, and optimize On-Time Performance (OTP).
- Overseeing P&L management and controlling ongoing operational costs to maximize profitability.
- Fostering a culture of excellence by developing and implementing systems and procedures that support efficient operations.
- Making recommendations on service procedures, quality improvements, and business development initiatives.
- Addressing major operational issues, troubleshooting, and resolving problems efficiently.
- Ensuring timely communication of customer specification changes or recurring issues to the team for prompt resolution.
- Developing and promoting a safety culture where staff adhere to policies and procedures, wear Personal Protective Equipment (PPE), and comply with regulatory requirements.
- Demonstrated success in a similar leadership role with experience managing large teams (500+ personnel).
- Proven supervisory and leadership skills, with a strong track record of driving results-oriented teams.
- Substantial exposure to Airline Catering Operation processes is preferred but not essential.
- Strong leadership agility, diplomacy, and problem-solving abilities.
- Flexibility to work both on the floor and in the office as required.
- High energy and results-driven mindset with excellent teamwork and interpersonal skills.
- Good understanding of Food Safety, WHS, and quality assurance principles.
- Proficient PC skills and ability to work with automated time and attendance systems and other business-related software.
- A clear National Police Check is mandatory due to working in the Aviation Services industry.
- Competitive six-figure salary ($180,000 - $220,000 AUD per annum)
- 5 weeks Annual Leave, free parking, staff meals, and uniforms provided
- Career development opportunities and professional growth within a dynamic organization
- Part of the Emirates Group, a global leader in the aviation industry, operating 16 catering facilities across 10 cities, employing over 4,500 people, and serving over 250,000 flights annually
- Discounts at over 700 retailers, discounted health insurance, and wellbeing resources including online exercise classes
Join our close-knit and dedicated team committed to delivering exceptional services and growing together. Apply today
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