Senior Client Service Officer
2 weeks ago
Job Summary
We are seeking a highly skilled Senior Client Service Officer to join our team in Newcastle West. As a key member of our Northern CPPYJ team, you will provide a broad range of applicant, tenancy and property management services and advice to clients, including those with complex support needs.
Key Responsibilities
- Provide coaching and support to team members to optimize business and service outcomes.
- Manage relationships, partnerships and networks between communities and the Department to improve communication and access to services for clients.
- Advocate for clients and other stakeholders across the access and tenancy service streams.
Requirements
- Ability to work independently and within a team whilst managing your own work and competing demands.
- Ability to establish and maintain relationships with internal and external stakeholders.
- Client service skills with an empathic approach to clients.
- A strong commitment to customer service.
What We Offer
- Opportunities for learning, development, and internal career progression.
- Generous leave entitlements including Flex Leave.
About Us
We are the NSW Department of Communities and Justice, and we are committed to making a real difference in the lives of children, adults, families and communities. We collaborate with other agencies and community partners to improve lives and realise the potential of individuals and communities.
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