Technical Innovation Specialist

2 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $125,000 - $175,000
Unlock Your Potential as a Technical Innovator

This is a remarkable opportunity to join our pioneering organization, a leader in AI for enterprise. Our platform has been recognized globally for its innovative approach and outstanding results. We're seeking an exceptional individual to take on the role of Customer Solutions Engineer.

You will work closely with our sales team, product specialists, and customer success managers to deliver seamless technical integration experiences. As a technical expert, you will support the sales team in converting prospects into customers by highlighting the benefits of our platform and showcasing how it can be effectively integrated.

Your key responsibilities will include:

  • Collaborating with cross-functional teams to develop and implement innovative solutions that meet customer needs.
  • Acting as a technical expert to advise customers on the best solutions to achieve their goals quickly and identifying opportunities to iterate on our offerings.
  • Developing reusable toolkits, APIs, SDKs, and enabling resources to enhance the developer experience and facilitate faster integration.
  • Creating and maintaining comprehensive customer-facing API documentation and other technical resources to support developers effectively.
  • Working with our support and technical operations teams to coordinate and resolve any technical issues for customers.
  • Continuously gathering feedback from developers to improve tools, documentation, and overall integration processes.

To succeed in this role, you will need:

  • A Bachelor's or Master's Degree in Computer Science, Software Engineering, or a related technical field.
  • Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such as APIs, SDKs, and documentation.
  • Experience of Full Stack Web development and the fundamentals of Cloud Architecture is highly desirable.
  • Demonstrable Experience with JavaScript, NodeJS, Python, or equivalent frameworks/languages.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
  • Highly detail-oriented with a problem-solving attitude.
  • Ability to work in an innovative and fast-paced environment while delivering to deadlines.
  • Organized with excellent time management skills and the ability to prioritize effectively.
  • Prior experience in a customer-facing technical team, focused on collaborating with developer/technical personas.

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