Merchant Onboarding Specialist

1 week ago

Sydney, New South Wales, Australia beBeeOnboarding Full time $110,000 - $140,000

We are seeking a Merchant Onboarding Specialist to join our team. As a key member of our strategic merchants team, you will play a critical role in ensuring the payments and financial wellbeing of business customers and communities.

This role involves managing complex structures, products and services to deliver on our new future state platform. You'll gain deep knowledge of transaction banking solutions and foster strong customer relationships.

Your main responsibilities will include:

  • Providing project-dedicated support to our Strategic Merchants, identifying opportunities to enhance their experience and driving continuous improvement efforts across the Customer Present and Customer Not Present space.
  • Fostering strong customer relationships through exceptional interpersonal skills and effective communication with diverse stakeholders.
  • Working closely with internal key stakeholders to implement solutions that span payment acceptance and merchant acquiring solutions.
  • Maintaining up-to-date knowledge of industry trends and developments to inform your work and drive innovation.

To be successful in this role, you will require:

  • Previous customer service experience with a proven track record of building and maintaining customer relationships.
  • Strong attention to detail, organisational skills and ability to multitask in a fast-paced environment.
  • A strong risk mindset and proactive approach to personal and team development.
  • Demonstrated project management experience and familiarity with tools to enable effective transition.

In return for your hard work and dedication, you can expect:

• To be part of a collaborative and dynamic team working towards a common goal.

• Opportunities for professional growth and development in a rapidly evolving industry.

• A competitive compensation package that reflects your value to the organisation.

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