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IT Service Operations Coordinator

3 weeks ago

Melbourne, Victoria, Australia beBeeCoordinators Full time $60,000 - $80,000
About the Role

As a technical supervisor, you will oversee service operations and delivery, ensuring seamless communication with the team. In this capacity, you will coordinate with internal and external stakeholders to manage service requests efficiently.

You will guarantee the smooth delivery of IT solutions and services to meet customer expectations. This includes managing schedules and timesheets for a team of technicians, handling escalations from customers in a timely manner, and overseeing problem-solving and issue resolution.

  • Key Responsibilities:
  • Coordinate with internal and external stakeholders to manage service requests efficiently.
  • Guarantee the smooth delivery of IT solutions and services to meet customer expectations.
  • Manage schedules and timesheets for a team of technicians and handle escalations from customers in a timely manner.