Service Operations Coordinator
5 days ago
We are seeking a highly organized and detail-oriented individual to fill the role of Service Operations Coordinator. This is an excellent opportunity for someone who enjoys coordinating multiple tasks and ensuring projects run smoothly.
- Key Responsibilities:
- Coordinate resources for installation, commissioning, maintenance, and remedial works.
- Work closely with management to plan priorities and allocate resources effectively.
- Provide engineers and technicians with necessary information, tools, and arrangements to start and complete work.
- Maintain service schedules, oversee after-hours rosters, and manage the service escalation process.
- Respond to requests for information (RFIs) and quotes, prepare service reports, and follow up on invoicing.
- Monitor service performance to ensure projects are completed on time and within budget.
- Build and maintain strong relationships with customers, generating leads and increasing awareness of our solutions.
About You:
- A proactive coordinator with strong attention to detail and ability to juggle competing priorities.
- Experience in sales, project management, or customer service.
- Strong organizational skills and ability to meet deadlines.
- Excellent communication, negotiation, and interpersonal skills.
- Confidence in working with technical teams and clients at all levels.
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