Customer Service

3 days ago

Sydney, New South Wales, Australia beBeeWarranty Full time $80,000 - $90,000
Job Opportunity

We are seeking an experienced Service and Warranty Specialist to join our team as a key member of our After Sales and Service department.

This role involves handling a high volume of inbound customer calls, making outbound calls when required, and supporting customers in resolving product warranty issues in a timely and professional manner. The specialist will collaborate with our onsite Quality Assurance team for technical support and address customer complaints to improve customer satisfaction.

The ideal candidate will have 3+ years of experience in Customer Service, specifically in Warranty and After Sales. They should also have experience in a high-volume inbound call centre environment and be confident in conflict resolution and problem solving. A passion for customer service, strong technical aptitude, and computer skills (preferably with Microsoft) are also essential requirements.

About the Job

This is a hybrid working opportunity with free onsite parking, competitive remuneration, and access to Learning & Development programs. The company offers a supportive and collaborative culture where you'll be set up for success from day one. You'll also enjoy great rewards through discounts and cashback at your favourite stores, volunteer and community service leave, health & wellbeing services, and annual flu vaccinations.

Responsibilities
  • Handle a high volume of inbound customer calls and make outbound calls when required.
  • Support customers in resolving product warranty issues in a timely and professional manner.
  • Collaborate with our onsite Quality Assurance team for technical support.
  • Address customer complaints and work on solutions to improve customer satisfaction.
Requirements
  • 3+ years of experience in Customer Service, specifically in Warranty and After Sales.
  • Experience in a high-volume inbound call centre environment.
  • Confident in conflict resolution and problem solving.
  • Passion for customer service.
  • Strong technical aptitude and computer skills (preferably with Microsoft).
What We Offer
  • A supportive and collaborative culture.
  • Hybrid working option.
  • Free onsite parking.
  • Competitive remuneration.
  • L&D programs.
  • Great rewards program.
  • VCL.
  • Health & Wellbeing Services.
  • Annual flu vaccinations.

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