Customer Service
3 days ago
The Company...
Our client is a well-established, market-leading financial services organisation based in Macquarie Park with a strong reputation for providing innovative products and outstanding customer support. They are committed to delivering positive customer experiences, operating with integrity, and fostering a professional and collaborative workplace culture.
Due to continued growth, the following temporary roles are available for a minimum of 10 weeks:
Customer Service Representative – Call Centre (Temporary)
Joining the Customer Service team, you will play a key role in supporting customers with their finance needs while maintaining the highest level of care and professionalism. Your focus will be on early intervention, education, and providing a positive customer experience.
Reporting to the Team Leader, your responsibilities will include:
- Acting as the first point of contact for inbound and outbound calls, assisting customers with general account inquiries, product information, and service support.
- Providing exceptional customer service by actively listening, understanding individual needs, and delivering accurate, timely solutions.
- Responding to queries regarding accounts, billing, transactions, and general service matters professionally and empathetically.
- Educating customers on company products, services, and processes to help them navigate their accounts confidently.
- Liaising with internal departments to follow up on customer inquiries and ensure prompt issue resolution.
- Meeting service-level KPIs, focusing on quality of service, call handling times, and overall customer satisfaction.
You...
To be successful in this role, you must have experience in the following areas and possess the following personal qualities:
- 12+ months experience in a customer service environment within financial services.
- A strong customer-centric mindset with the ability to guide clients through financial discussions professionally and compassionately.
- Confidence in managing high call volumes while maintaining quality and accuracy.
- A proactive, solution-focused attitude and comfort working in a dynamic, target-driven environment.
Collections Officer – Early Arrears (Temporary, Call Centre)
Working with this organisation on a temporary basis and reporting to the Collections Team Leader, your responsibilities will include:
- Managing inbound and outbound early arrears and customer service queries.
- Collecting overdue asset finance accounts up to 30 days in arrears.
- Supporting clients through the recovery process and working collaboratively to find the best outcomes for both the organisation and the customer.
- Communicating with internal and external parties as needed to resolve customer queries.
- Helping customers understand their financial commitments to prevent future arrears.
- Working to KPIs and targets while maintaining compliance standards.
You...
To be successful in this role, you should have:
- Approximately 12 months experience in high-volume customer service and collections.
- Experience working in financial services is advantageous.
- Ability to build relationships with a customer-centric approach to collections.
- Comfort working in a fast-paced and professional environment.
How to Apply...
Apply today by sending your resume to . For any questions, please call Sarah or Mary at
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