Client Liaison Officer

4 days ago


City of Yarra, Australia Care Connect Group Full time

About Us:

Care Connect Group is a forward-thinking organisation committed to delivering innovative care solutions to consumers. We're seeking an experienced Service Coordinator to join our team and contribute to our mission of empowering individuals to live independently and safely at home.

The Role:

As a Service Coordinator, you will be responsible for providing administrative support and resolving client requests within applicable service levels. You will work closely with clients and stakeholders to identify and address their needs, ensuring timely and effective delivery of services.

Your Key Responsibilities:

  • Providing administrative support and resolving client requests within applicable service levels
  • Working closely with clients and stakeholders to identify and address their needs
  • Maintaining client expectations by providing timely responses to all enquiries
  • Identifying and appropriately escalating client risk, health & wellbeing matters in accordance with authorised processes and quality standards

Requirements:

To be successful in this role, you will have:

  • Qualification or formalised training in Customer Service, Business Administration or equivalent
  • In the absence of a completed qualification, a minimum of 3 years' experience in a high volume incoming phone contact role or related field with a proven track record of exceeding client expectations
  • Outstanding client coordination and customer service skills
  • Excellent interpersonal skills and the ability to link people into a range of supports & services

About You:

You are a highly organised and efficient individual who excels in a dynamic environment. You are committed to delivering exceptional results and building strong relationships with clients and stakeholders.



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