Customer Experience Ambassador

2 weeks ago

Haymarket, New South Wales, Australia beBeeExperience Full time $80,000 - $120,000
Job Title:
Customer Experience Ambassador

About the Role:
Cultivate strong relationships with customers to understand their objectives and maintain a clear vision for how our technology transforms organizations.

Key Responsibilities:
  • Establish and maintain positive customer relationships
  • Design, implement, and project-manage onboarding and rollout programs for customers
  • Train and advise customers on best practices
  • Minimize churn

Requirements:
The ideal candidate should be social, analytical, quick to learn new software, and able to communicate clearly and effectively. They should also be productive in collaboration with customers, maximize value, and think creatively about strategies to nurture and expand the customer base.

Benefits:
This role offers a unique opportunity to work with businesses spanning top international law firms to household names in every sector across 60 countries. Successful candidates will have opportunities to gain insights from customer interactions using available data, improve the customer experience through product support and feedback, and handle customer requests professionally.

What We Offer:
We are looking for someone who is driven to deliver exceptional results and provide excellent customer experiences. In this role, you will develop and foster an excellent customer experience across Luminance's product suite, facilitate a seamless handover from pre-sales to post-sales, and oversee customer engagements post-sale.

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