Customer Experience Lead

2 days ago

Melbourne, Victoria, Australia beBeeSuccess Full time $300,000 - $500,000
Transform School Wellbeing

We empower educators to create a safe and supportive learning environment for students.

Schools are taking proactive steps to prioritize student wellbeing, but they often struggle to find the right resources and expertise. That's where we come in – we help schools develop effective wellbeing strategies and provide ongoing support to ensure their success.

As a Customer Success Manager, you will play a vital role in helping us achieve our mission of transforming school wellbeing across Australia and beyond.

About the Role
  • You will work closely with school leaders and teachers to understand their needs and develop tailored solutions to address them.
  • Drive engagement by leveraging data to identify key moments in a school's journey and providing targeted support.
  • Collaborate with our team to improve processes, share customer insights, and inform product development.
  • Stay up-to-date on education and policy changes to ensure schools remain ahead of the curve.
What You'll Do Every Day
  • Develop strong relationships with schools and establish yourself as a trusted advisor.
  • Build customised wellbeing plans that cater to each school's unique needs.
  • Use data-driven insights to drive growth and retention, and lead revenue conversations with schools.
  • Stay informed about industry trends and best practices to continuously improve your skills.
About You
  • Passionate about making a positive impact on young people's lives.
  • Proven experience in SaaS customer success, with a track record of driving growth and retention.
  • Excited about working in a fast-paced, dynamic startup environment.
  • Natural problem-solver with excellent communication and interpersonal skills.
Why Join Us?
  • Be part of a dedicated team that's passionate about transforming school wellbeing.
  • Enjoy a flexible, hybrid work environment that supports work-life balance.
  • Contribute to shaping our company culture and values.

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