Customer Service Professional

2 days ago

Newcastle, New South Wales, Australia beBeeCustomerService Full time $90,000 - $120,000

Job Overview

We are seeking a skilled professional to provide exceptional customer service, ensuring prompt and personalized support to our clients. The ideal candidate will possess excellent communication skills, be able to understand customer needs, and process requests efficiently.

Key Responsibilities

  • Achieve net profit growth for the business by identifying opportunities to increase revenue and improve sales performance.
  • Deliver exceptional customer experiences against established standards, ensuring high levels of satisfaction and loyalty.
  • Migrate accounts from transactional to self-service platforms, streamlining processes and improving efficiency.
  • Grow the active customer account base, increasing client numbers and driving business growth.
  • Maximize cross-selling opportunities, strengthen client relationships, and enhance sales performance.
  • Track, control, and influence sales activities to achieve predetermined targets.
  • Provide an efficient administration service, ensuring accurate and timely reporting, and updating relevant information.
  • Comply with governance requirements, adhering to legislative and audit standards.
  • Monitor and improve sales and service activities to enhance efficiencies and drive growth.
  • Ensure compliance with established procedures and processes, maintaining high standards of quality and integrity.
  • Generate accurate and reliable sales and service statistics, informing business decisions and strategy.
  • Develop personal competencies, staying up-to-date with industry trends and best practices.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to understand customer needs and preferences.
  • Strong analytical and problem-solving skills.
  • Proven track record of achieving sales targets and driving business growth.
  • Experience with migration to self-service platforms and process improvement.
  • Knowledge of sales and service metrics, including KPIs and benchmarks.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects.
  • High level of integrity, confidentiality, and discretion.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals.

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