Motor Insurance Specialist

2 days ago

Perth, Western Australia beBeeClaims Full time $80,000 - $100,000

Job Title: Motor Claims Expert

Key Responsibilities:
  • Deliver exceptional service to members, third parties, and service providers on claims enquiries and lodgement referrals via multiple channels throughout the insurance claim process.
  • Manage assigned caseload in line with best practice procedures.
  • Oversee motor vehicle salvage operations, including cleared vehicles to be sold through the appropriate and authorised channel.
  • Enable the release of salvage vehicles for auction and arrange the disposal of total losses.
  • Explain total loss process including processing timeframes to members to manage expectations.
  • Provide reliable and accurate correspondence on total loss claims.
  • Support single vehicle claims and act as a point of contact for external assessors and repairers.
  • Assist motor claims settlement follow-up actions, reviewing assessment reports and case notes to support a prompt settlement.
Requirements:
  • Eagerness to learn with training provided in all technical aspects of the role.
  • Strong computer literacy skills and ability to learn new systems.
  • Excellent verbal and written communication skills.
  • Exceptional customer service skills and high attention to detail.
  • Experience in conflict resolution and negotiating.
  • Time management skills.
  • A commitment to putting members at the centre of everything you do.
Benefits:

We offer a workplace culture where our people feel valued, respected, and empowered. We support flexible working arrangements to help you achieve a balance between work responsibilities and personal commitments. You will have opportunities for ongoing career development, free Roadside Assistance, and discounts on RAC products and services.

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