Product Operations Manager

The ideal candidate will be responsible for leading the development and launch of new products that align with our company vision. This includes coordinating product operating cadences, designing and executing complex operating rhythms at scale, and working effectively with cross-functional teams to bring innovative ideas to life.

The successful candidate will have a strong understanding of product development and be able to balance structure and flexibility in their approach. They will also possess excellent organisational and stakeholder management skills, with the ability to communicate effectively with team members at all levels.

We are looking for someone who is passionate about product development and has a strong track record of delivering exceptional results in this field. If you are a motivated and results-driven individual who is excited about the opportunity to make a meaningful contribution to our team, please apply below.

Key Responsibilities:

• Design and coordinate product operating cadences, including annual planning, half-yearly planning, monthly product reviews, and weekly team check-ins.
• Bring structure and impact to how we plan, execute, and measure product initiatives across a complex, multi-squad environment.
• Work with the product and marketing teams to iterate on product marketing collateral as well as other GTM artifacts and activities such as Product innovation days.
• Highlight improvement opportunities to common artefacts such as PRDs, roadmaps and other key documents across the portfolio.
• Serve as a trusted point of coordination and facilitate communication between Product and other teams such as Technology, Finance, Marketing, Operations and Legal—bringing alignment and momentum to new product strategic initiatives and innovation (NPI).
• Take part in customer research and testing across product initiatives, seeking real world feedback on new and existing product lines.
• Contribute to building models to demonstrate strategic opportunities, including investment and revenue.
• Collaborate closely with the Senior Product Operations Manager to optimise product lifecycles and go-to-market strategies.
• Support the creation of internal training materials for the use of new Product Operation processes or systems.
• Work with Product Designers to standardise user research and feedback collection to inform product enhancements.
• Proactively identify operational bottlenecks and propose solutions to the Product Operations Leadership.
• Embrace a fast-paced, collaborative environment focused on delivering exceptional product experiences.
• Champion internal tooling (experience in systems such as Aha, Walkme, Heap are highly desirable) and documentation hygiene, ensuring teams are equipped with the right resources and clarity.

Requirements:

• 5+ years in product operations, product management, product marketing and/or product design within a financial services or technology company.
• Experience designing and executing complex operating rhythms at scale.
• Excellent organisational and stakeholder management skills; you're comfortable working with everyone from senior leadership to squad-level contributors.
• Deep empathy for product teams and a passion for enabling them to do their best work.
• Ability to balance structure and flexibility—knowing when to formalise and when to adapt.
• Strong communication skills, both written and verbal, and a knack for simplifying the complex.
• Strong stakeholder management skills working across a global Product team.
• Proficiency in using product collaboration and planning tools (e.g. Confluence, Jira, Aha, Walkme, etc).

What Sets You Apart:

• Experience working in an Agile environment.
• Familiarity with Project planning technology, professional services, or technology sectors.

Benefits:

• Flexible Working Arrangements
• Professional Development Opportunities
• Award-winning employee wellbeing programme
• Discounted Gym Membership
• Access to exclusive events and networking opportunities
• Career Progression Opportunities