Key Player in Customer Experience Management
4 days ago
We empower teams and individuals to reach their full potential. Our platform combines artificial intelligence, motivational science, and thoughtful design.
Key Responsibilities- Lead and grow the customer success team across community support, onboarding, billing, renewals, and program management.
- Champion the community experience, guiding new users and customers from onboarding to adoption and advocacy.
- Define and measure success, working closely with customers to establish and track agreed key performance indicators.
- Drive renewals and retention, ensuring we remain an essential partner for every part of our community.
- Continuously improve processes, resources, and touchpoints to deliver a consistently exceptional experience.
- Collaborate cross-functionally with product, sales, and marketing to represent the voice of our community.
- Model our values in every interaction - delight, impact, and making things happen with care and purpose.
- High-performing customer support or user success background.
- Ready for your next move, leading our customer success function and developing as a leader.
- Supporting customers at scale and helping them succeed.
- Thriving in a fast-moving, purpose-led culture and wanting your work to make a meaningful difference.
- Managing personal capacity and adapting systems as needed for the changing requirements of our organization.
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