Supporting Customers Across Multiple Channels

7 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $45,000 - $60,000
Customer Service Representative

We are seeking a skilled customer service representative to support our customers across multiple channels.

This is an exciting opportunity for someone who is passionate about delivering exceptional service and resolving customer inquiries efficiently.

  • Provide top-notch customer service through various communication channels, including phone, email, and chat.
  • Answer customer enquiries and complaints promptly and professionally, ensuring high satisfaction rates.
  • Resolve customer interactions effectively, taking ownership of customer issues and ensuring first contact resolution.
  • Familiarize yourself with our products to become a subject matter expert.
About You

To succeed in this role, you will need:

  • Previous customer service experience, particularly in a call centre environment.
  • Excellent written and verbal communication skills.
  • Basic IT skills and the ability to learn new systems quickly.
  • Able to work under pressure and remain solution-focused.
  • Self-motivated and eager to learn and grow with the company.
Life at Our Company

As a customer service representative, you can expect:

  • Numerous benefits, including a discount on our products.
  • Possibility of recognition and rewards through our employee recognition program.
  • Access to flexible working arrangements, including hybrid options.
  • Employee Assistance Program (EAP) for mental health support.

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