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Global eCommerce Director
2 months ago
Miller Leith is a leading sustainable design brand renowned for its luxurious consumer goods products. With a presence in major cities like Sydney, Los Angeles, and New York, the company has expanded globally while maintaining its commitment to environmental stewardship and social responsibility.
About the RoleWe are seeking a dynamic and experienced Global eCommerce Manager to spearhead our global online sales strategy and digital presence. This role is crucial in driving our growth in both direct-to-consumer (D2C) and trade and wholesale (B2B) channels, with a particular focus on expanding the U.S. market, which is our largest growth opportunity.
Key Responsibilities- Develop and execute a comprehensive global e-commerce strategy, including overseeing the replatforming of our website and ensuring successful localization of e-commerce approaches in different regions.
- Manage a significant e-commerce budget of $2.5-$3 million, optimizing digital performance to achieve measurable growth and online sales targets.
- Work closely with indirect reports in each market to tailor the e-commerce strategy to local needs, ensuring alignment with our overall global objectives.
- Focus on improving the digital customer experience by driving continuous improvement across all digital touchpoints, enhancing service, enabling self-service, and uncovering additional revenue opportunities.
- Oversee the selection and management of technology stacks, digital tools, and partnerships to ensure we remain at the forefront of digital innovation.
- Expertise in a wide range of digital SaaS solutions, including e-commerce platforms, CMS, analytics tools, marketing platforms, CRM systems, inventory management, payment gateways, SEO tools, and customer support systems.
- Proven experience working in retail within both the Australian and US markets, bringing valuable insights and knowledge.
- Strong project management skills with the ability to manage external partners and third-party vendors effectively, ensuring accountability and timely delivery.
- A track record of successfully executing e-commerce strategies that drive measurable growth, combined with a proactive approach to problem-solving and innovation.
- Strong leadership qualities, high energy, and enthusiasm for driving e-commerce success, with a commitment to continuous improvement and contributing positively to our Senior Leadership Team's growth objectives.
