
Hospitality Operations Manager
6 days ago
We are seeking an experienced and competent leader to join our dynamic team.
- Developing and maintaining service procedures and standards to ensure guest satisfaction and profitability for the business
- Providing efficient front office operations leadership during shift hours
- Coordinating Front Office activities of the hotel and resolving problems arising from guests' challenges, reservation, and room assignment activities
- Assigning duties and shifts to workers and observing performances to ensure adherence to policies and established operating procedures
- Greeting VIP guests and implementing ongoing building of customer relationships with Hotel and guest letters and VIP program
In this role, you will be responsible for ensuring the smooth and efficient operations of the front office, while also maintaining a high level of guest satisfaction. You will possess full knowledge of room rates, packages, discounts, and associated procedures.
We offer a range of benefits to our staff, including flexible working arrangements, staff benefits, health club, and meals provided while on eligible shifts.
As a key member of our team, you will have the opportunity to make a significant impact on the success of our hotel.
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