
Hospitality Operations Manager
3 days ago
This position oversees the efficient and profitable operation of the hotel reception, with a focus on developing and maintaining IHG service procedures and standards to ensure guest satisfaction and profitability.
The successful candidate will be an experienced IHG and Opera (PMS) system operator with strong leadership skills, able to build and maintain relationships with guests and staff alike.
Key Responsibilities:
- To manage the front office operations, ensuring smooth and efficient service delivery
- To develop and implement effective training programs for front office personnel
- To maintain high standards of customer service, ensuring that guests receive exceptional service at all times
- To work closely with other departments to ensure seamless communication and collaboration
- To identify and implement opportunities for improvement in processes and procedures
Required Skills and Qualifications:
- Experience in a management or supervisory role in the hotel industry
- Strong knowledge of IHG systems and procedures
- Excellent communication and interpersonal skills
- Able to work effectively in a fast-paced environment
- Demonstrated ability to lead and motivate a team
Benefits:
- Competitive salary package
- Flexible working arrangements to support work-life balance
- Staff benefits and discounts on food and beverages
- Ongoing professional development and training opportunities
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