Data-Driven Digital Operations Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeDigital Full time $90,000 - $120,000

Digital Systems Specialist

The Property Industry Foundation is seeking a skilled Digital Systems Specialist to join our Sydney office. As a key member of our team, you will be responsible for managing and maintaining our Salesforce CRM, streamlining automations, integrations and support teams across the organisation with data-driven insights.

Key responsibilities include:

  • Managing day-to-day administration tasks, troubleshoot issues, streamline automations, integrations and support teams across the organisation with data-driven insights and smart system improvements.
  • Maintaining key Integrations by working with the Digital Marketing Manager - Support and improve connections between Salesforce and tools like Funraisin, Stripe, Meltwater, Mailchimp, etc.
  • Empowering Teams with Data - Build user-friendly reports, dashboards and guides to help staff make informed decisions and use systems with confidence.
  • Drive Digital Improvements - Identify and implement system enhancements that streamline processes and improve user experience.
  • Support Transformation Projects - Contribute to ongoing digital upgrades, documentation and data governance while championing data privacy.
  • Ensure processes, procedures, process maps and specifications are up to date;
  • Provide analysis and support for users' data requests and enquiries.

Experience in operations and administration ideally coupled with experience of working in not-for-profits, industry associations or fundraising organisations. Proven skills and at least 3-5 years experience with managing and maintaining Salesforce CRM including reporting, marketing and financial payment/processing systems. Strong knowledge of Salesforce, especially in data models and architecture, Flows, and security management.

Requirements

  • Bachelor's Degree and Salesforce Certified Administrator credential.
  • Proven skills in change management.
  • Strong communication skills and the ability to facilitate training and create clear documentation.

Natural Fit

  • Exceptional customer service, relationship-oriented.
  • Strong computer literacy with database systems and MS Office applications, especially MS Excel.
  • Experience working with reporting tools such as Tableau.
  • Experience in the not-for-profit Charity sector would be highly advantageous.
  • Ability to operate in a small team.

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